|
siptel provides Engineering and Construction company with state-of-the-art communications
A large Engineering and Construction company, founded in the 1940s, has played a pivotal role in the country's economic development. Since moving into the overseas market, the company has grown to be a multi-billion dollar corporation, recognised as a global leader in the engineering and construction industry.
The company’s pioneering spirit and advanced expertise have led to a host of major projects in a wide sphere of operations. The company places a high priority on customer satisfaction, striving to meet global standards of quality management and to help establish a safe and environmentally friendly construction industry.
Their UK headquarters act as a hub for the company's EMEA organisation, co-ordinating all sales, administration, logistics, accounts and back office functions. Efficient communications are therefore vital and the move to a newly-constructed building in London required provision of a structured cabling system and an IP-ready telephony system with sophisticated call-handling features.
After considering various suppliers, they chose siptel to design, install and maintain a state-of-the-art Avaya telephony system, having been impressed by their professional, impartial advice. ‘Avaya Solution’ is an all-in-one, scalable solution based on Avaya's latest advancements in converged voice and data technology, including in-built firewall protection for secure Internet communication with the business’ international base.
With an extensive track record of resolving business issues by delivering the best solutions at the most competitive prices, siptel was able to provide strategic consultancy services. Steve Rasmussen, Director of siptel, explained, “We produced a detailed technical recommendation for the Avaya Solution, including the specification of digital and DECT instruments for key staff who need to roam within the building. In addition, we analysed their call spend and introduced acalling package which enables significant savings on outgoing calls to local, international and mobile numbers.”
The Purchasing Manager for the engineering company outlined some of the advantages of the solution implemented by siptel: “Whereas our previous telephony provision lacked the functionality and reliability we required, we now have a high performance system with data networking capabilities and all the features necessary to meet our business objectives. The Auto Attendant application enables efficient, 24-hour routing of calls nationally and internationally, so that our clients, contractors and colleagues receive a better service, whatever time they call.'
siptel also provided comprehensive training on the Avaya Solution, and because the system is so easy to manage, the business is continuing to benefit from lower cost of ownership. An ongoing support contract with Siptel also gives them the confidence to know that any future requirements will be met quickly and effectively.
