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siptel makes technology really count at global bank
A well-known banking institution, part of a global network, provides corporate banking, treasury, investment banking, fund management, private banking and trust services to governments, corporations and individuals worldwide. They operate three principal businesses from offices in the UK. Banking activities encompass both lending and advisory businesses, including project financing, structured finance, asset financing and debt capital markets advice.
The bank required a Unified Communications solution integrated to the desktop, to help give their business the added edge, with improved employee productivity and satisfaction, enhanced customer service and increased revenues, coupled with lower costs. They approached several different suppliers for a proposal and pricing of their new technology, including siptel, on recommendation. The bank chose siptel to implement their technology changes because of their reputed experience and expertise in the Unified Communications arena.
siptel proposed the Avaya ‘Modular Messaging’ solution. Suitable for either traditional telecoms or IP environments, Avaya MM combines Avaya’s technology with industry standards to support a cost effective and flexible approach to maximizing current and future messaging system investments, while bringing new application value and functionality to the business.
This powerful, forward-looking unified (voicemail, fax and email) messaging system is designed for single or multi-site global enterprises. The bank is an Exchange house with Microsoft and they needed flexibility within their PBX infrastructure. For example, at two of their UK sites they have some Mitel PBXs and a legacy Nortel PBX at the other site. The Avaya product can integrate to other manufacturers’ PBXs and thinking to the future, it also allows IP messaging capabilities to be added while preserving the existing messaging infrastructure and capital investments.
The banking institution has 700 users at one site and 250 more users at their other UK sites. The Avaya MM solution was deployed to these three sites within the UK, with an Exchange server, and there are already plans to roll out more sites within the UK and internationally.
The Infrastructure Manager at the bank, commented: “siptel have implemented and project managed the MM solution, as well as training on it and they are now supporting it. We have already reaped the rewards of Unified Messaging, such as improved communications, both internally and externally, performance optimisation and it is also a positive step towards the paperless office. Our telecoms infrastructure has been significantly enhanced with the introduction of Unified Communications and siptel gave us the peace of mind and delivery guarantee to get the project completed quickly, efficiently, on time and to budget.”
