IP Telephony is central to today’s accelerating convergence of systems that integrates all multimedia applications (including video as well as IT, voice and data) onto one IP based network infrastructure, utilising only a single set of management and administrative tools.

In today’s customer driven economy, business success may rest on effective communications and the evolution of a call centre into a customer interaction ‘contact centre’ is often the critical difference between success and failure in today’s fast moving economy.

The SIP is a signalling protocol used for establishing sessions in an IP network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session.

To complete our full solution portfolio, as part of our consultancy, design and implementation services for delivering broad IT, voice and data solutions, Siptel will also complement that with our ability to provide a full range of Network Services offerings.