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siptel takes positive steps to reduce carbon |
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siptel selected for new Avaya Service Expert status |
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siptel gains ISO 9001 certification, hot on the heels of “Investors in People” status |
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Siptel does their bit for the community and the environment |
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siptel is finalist in two categories at the European IT Excellence Awards 2010 |
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siptel awarded coveted “Investors in People” status |
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siptel wins five year support contract for prestigious London hospital |
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Siptel scoops win at Comms National Awards |
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Avaya unwraps Aura midsize solution for enterprises |
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Avaya launches IP Office Release 5 |
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European IT & office kit replacement plans still on track despite downturn |
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Avaya confirms agreements to purchase Nortel’s Enterprise Solutions Business |
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Plantronics launches VoIP headset system for contact centres |
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Swine Flu highlights need for business continuity plans |
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Avaya claims industry first with new Aura architecture |
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Avaya unveils new range of unified communications technologies |
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Snapshot: Ofcom 's Telecommunications Market Data Update Q3 2008 |
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Downturn spurs market for videoconferencing |
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Sales of smartphones to reach 300 million by 2013 |
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Nortel freezes pay, cuts jobs and forms a new operating structure |
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Speed of UK business broadband gathers pace |
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Ofcom publishes proposals to introduce 116 helpline phone numbers |
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Vodafone moves to de-risk mobile email roll-out |
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Westcon's Las Vegas incentive packs a punch |
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Avaya introduces zero per cent finance promotion |
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IT bosses predict shrinking budgets |
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Microsoft delivers another strong quarter as Vista accelerates |
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Avaya turns iPhone into business tool |
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Companies slow to adopt ‘greener’ IT infrastructure |
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Mobile broadband set to take market by storm |
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Home-based contact center agents rapidly becoming mainstream |
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Financial Institutions push up IT budgets this year |
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Hot market for managed services as firms suffer IT head aches |
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Spend on speech-enabled mobile field force solutions to triple |
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Global market for contact centers exceeds forecasts |
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Q3 PBX line shipments dominated by IP convergence |
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European Commission slams spam laggards |
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LLU in the UK lags far behind European countries |
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Remote working policies lack universal appeal, states report |
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Mobile WiMAX to surpass fixed WiMAX sales by 2008 |
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Research confirms North/South divide in IT staff salaries |
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High cost of telecoms and email misuse |
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Global PSTN voice revenues set to tumble |
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Risk for telecommunications operators |
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Global market for VoIP set for new growth |
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Emerging mass market for Unified Comms |
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Demand for IP Contact Centres 'set to rise' |
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Avaya scores with World Cup network |
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South East set to dominate Euro growth |
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IP Multimedia Subsystem Market 2005-10 |
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UK harvests Convergence potential |
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Avaya and RIM extend IP to BlackBerry on WLAN |
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Extreme Networks' BlackDiamond 8810 Switch Successfully Validated With Avaya's Market Leading IP Telephony Solutions |
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ScanSoft, Inc. and Nuance Communications, Inc have signed a definitive agreement under which ScanSoft will... |
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Avaya SIP Telephony Solutions Receive "Well-Connected Award" from Network Computing Magazine |
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Mitel Introduces New Multimedia Contact Center Integration for Microsoft Office Live Communications Server 2005 |
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Mitel and Microsoft integrate solutions |
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Avaya announces the successful converged solution installations in 6 of the 2006 FIFA World Cup office venues. |
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Avaya launches new enhanced software release on it’s IP Office platform |
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Extreme Networks to showcase an Open Converged Network at CEBIT 2005 |
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Extreme Networks Black Diamond Outperforms key competitors in major tests. |
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Avaya announces at CEBIT it will deliver advanced mobility capabilities powered by its Internet protocol-based software to the Nokia-developed Series 60 Platform. |
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Avaya and Cisco Seen In Tight VoIP Race according to Merrill Lynch |
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Call Centres Planning To Take On More Staff |
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Strong growth forecast for voice applications |
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VoIP set to gain from Y2K fears |
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First London (020) 3 number blocks released from 1 June 2005 |
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Ofcom publishes voice report |
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Intel connects Centrino with all Wi-Fi standards |
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Key Vendors Take IP Testing Further |
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Siptel wins new contract to supply another IP Telephony solution. |
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Small and Medium Businesses’ Needs for Mobility |
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IP Office Named Best In Test |
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Ofcom unveils new comms framework |
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High cost of telecoms and email misuse
The misuse of telephones and email at work is hindering workers from doing their jobs, increasing bad habits at work and lengthening the working day according to a national study released by ntl:Telewest Business.
Highlighted in the research was the over-reliance on voicemail when returning or making phone calls, having to wait for people to call you back before you get the answer you require. Similarly, a delay caused by having to wait for emails to be answered with relevant information was another area that increased time wastage each day.
Two hours, 10 minutes was the amount that people wasted each day at work on average, of which one hour 38 minutes was due to communication technologies not being used to good effect.
Men are the biggest timewasters when it comes to non-work activities, according to the study. When asked to admit what they were really doing while they were working, the key findings were (men first, women second):
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Emailing with friends: 39% compared to 36%
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Following sport online: 19% compared to 4%
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Arranging social life: 29% compared to 21%
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Online shopping: 21% compared to 14%
The average time spent each day waiting for or chasing responses to urgent emails and on unnecessary emails was 42 minutes. An average of 27 minutes was wasted responding to voicemails or managing phone calls and 12 minutes was lost trying to locate colleagues.
Stephen Beynon, md, ntl:Telewest Business, said: “Communications tools that once contributed significantly to productivity have started to become a drain on it. That means employees can be faced with working longer hours unnecessarily. Many bad habits, such as ‘voicemail tag’, are inevitable but using more appropriate communications tools can cure much of the timewasting.
“Often the root of reduced productivity is that you don’t know where people are, be it in a meeting, at another location or away off site. New communication services with instant messaging features are changing this, as they can identify instantly what an individual is doing and enable the ‘caller’ to communicate with them in the most appropriate way. New services will aim to iron out the productivity blips that hamper organisations today and save employees from wasting time at work,” he said.
4/6/06
