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siptel takes positive steps to reduce carbon |
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siptel selected for new Avaya Service Expert status |
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siptel gains ISO 9001 certification, hot on the heels of “Investors in People” status |
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Siptel does their bit for the community and the environment |
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siptel is finalist in two categories at the European IT Excellence Awards 2010 |
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siptel awarded coveted “Investors in People” status |
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siptel wins five year support contract for prestigious London hospital |
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Siptel scoops win at Comms National Awards |
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Avaya unwraps Aura midsize solution for enterprises |
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Avaya launches IP Office Release 5 |
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European IT & office kit replacement plans still on track despite downturn |
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Avaya confirms agreements to purchase Nortel’s Enterprise Solutions Business |
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Plantronics launches VoIP headset system for contact centres |
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Swine Flu highlights need for business continuity plans |
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Avaya claims industry first with new Aura architecture |
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Avaya unveils new range of unified communications technologies |
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Snapshot: Ofcom 's Telecommunications Market Data Update Q3 2008 |
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Downturn spurs market for videoconferencing |
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Sales of smartphones to reach 300 million by 2013 |
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Nortel freezes pay, cuts jobs and forms a new operating structure |
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Speed of UK business broadband gathers pace |
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Ofcom publishes proposals to introduce 116 helpline phone numbers |
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Vodafone moves to de-risk mobile email roll-out |
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Westcon's Las Vegas incentive packs a punch |
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Avaya introduces zero per cent finance promotion |
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IT bosses predict shrinking budgets |
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Microsoft delivers another strong quarter as Vista accelerates |
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Avaya turns iPhone into business tool |
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Companies slow to adopt ‘greener’ IT infrastructure |
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Mobile broadband set to take market by storm |
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Home-based contact center agents rapidly becoming mainstream |
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Financial Institutions push up IT budgets this year |
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Hot market for managed services as firms suffer IT head aches |
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Spend on speech-enabled mobile field force solutions to triple |
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Global market for contact centers exceeds forecasts |
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Q3 PBX line shipments dominated by IP convergence |
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European Commission slams spam laggards |
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LLU in the UK lags far behind European countries |
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Remote working policies lack universal appeal, states report |
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Mobile WiMAX to surpass fixed WiMAX sales by 2008 |
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Research confirms North/South divide in IT staff salaries |
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High cost of telecoms and email misuse |
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Global PSTN voice revenues set to tumble |
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Risk for telecommunications operators |
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Global market for VoIP set for new growth |
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Emerging mass market for Unified Comms |
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Demand for IP Contact Centres 'set to rise' |
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Avaya scores with World Cup network |
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South East set to dominate Euro growth |
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IP Multimedia Subsystem Market 2005-10 |
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UK harvests Convergence potential |
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Avaya and RIM extend IP to BlackBerry on WLAN |
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Extreme Networks' BlackDiamond 8810 Switch Successfully Validated With Avaya's Market Leading IP Telephony Solutions |
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ScanSoft, Inc. and Nuance Communications, Inc have signed a definitive agreement under which ScanSoft will... |
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Avaya SIP Telephony Solutions Receive "Well-Connected Award" from Network Computing Magazine |
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Mitel Introduces New Multimedia Contact Center Integration for Microsoft Office Live Communications Server 2005 |
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Mitel and Microsoft integrate solutions |
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Avaya announces the successful converged solution installations in 6 of the 2006 FIFA World Cup office venues. |
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Avaya launches new enhanced software release on it’s IP Office platform |
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Extreme Networks to showcase an Open Converged Network at CEBIT 2005 |
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Extreme Networks Black Diamond Outperforms key competitors in major tests. |
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Avaya announces at CEBIT it will deliver advanced mobility capabilities powered by its Internet protocol-based software to the Nokia-developed Series 60 Platform. |
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Avaya and Cisco Seen In Tight VoIP Race according to Merrill Lynch |
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Call Centres Planning To Take On More Staff |
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Strong growth forecast for voice applications |
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VoIP set to gain from Y2K fears |
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First London (020) 3 number blocks released from 1 June 2005 |
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Ofcom publishes voice report |
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Intel connects Centrino with all Wi-Fi standards |
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Key Vendors Take IP Testing Further |
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Siptel wins new contract to supply another IP Telephony solution. |
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Small and Medium Businesses’ Needs for Mobility |
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IP Office Named Best In Test |
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Ofcom unveils new comms framework |
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Hot market for managed services as firms suffer IT head aches
Reliable IT services are a boon to any businesses and with modern ICT technology and the emergence of managed services, buisness owners should not be affected by IT bugbears and glitches, yet 61% of bosses with responsibility for IT in the workplace cite IT as either more stressful or much more stressful than other day-to-day aspects of management.
According to a study commissioned by ramsac much of the stress revolves around the ever-escalating importance of IT within the business. Respondents stated that in the event of a short-term IT failure nearly 90% of business managers would consider it at best, ‘a serious pain’ and at worst ‘a disaster’ for their business. If there is one main factor underlying this stress it would appear to be cost of support, 69% of respondents agreeing with the statement ‘our business can’t justify the sort of full time expertise we need when things go wrong’.
In a concurrent piece of research also commissioned by ramsac, conducted by telephone interview among a sample of businesses who outsourced their IT management, strategy and support, not one business manager reported any feelings of stress with regard to IT. Having moved ownership of the problem outside the business, to a specialist with a much broader based skill set, most respondents claimed not to have to devote time to thinking about IT at all.
Managing director of ramsac, Robert May, says that business managers face an increasing challenge in aligning the strategic business plan with effective in-house IT delivery: “The ever changing IT landscape means that at one end ‘solutions’ are becoming increasingly commoditised, ‘off-the-shelf’ and intuitive, and the actual complexity of the IT product dictates that, if it breaks, the level of skill set needed to fix it is often greater than that of the dedicated in-house IT expertise.”
The same is true when it comes to issues such as strategic joined-up, grown-up, planning for the future, added May: “With a wide diversity of IT products available, and an increasing tendency for customisation, it is becoming exponentially difficult for a dedicated IT resource, that may already be running to keep up in order to know what to do now, to have the broad view required to work out ‘what to do next.”
“Faced with these challenges (and in many cases faced with legacy IT problems into the bargain) it is no surprise that businesses are increasingly turning to high level IT specialists for advice about what to do at the leading edge of technology. Outsourcing offers the opportunity of buying in the expert support required on a daily or retained basis.”
30/03/07
