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siptel takes positive steps to reduce carbon |
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siptel selected for new Avaya Service Expert status |
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siptel gains ISO 9001 certification, hot on the heels of “Investors in People” status |
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Siptel does their bit for the community and the environment |
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siptel is finalist in two categories at the European IT Excellence Awards 2010 |
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siptel awarded coveted “Investors in People” status |
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siptel wins five year support contract for prestigious London hospital |
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Siptel scoops win at Comms National Awards |
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Avaya unwraps Aura midsize solution for enterprises |
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Avaya launches IP Office Release 5 |
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European IT & office kit replacement plans still on track despite downturn |
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Avaya confirms agreements to purchase Nortel’s Enterprise Solutions Business |
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Plantronics launches VoIP headset system for contact centres |
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Swine Flu highlights need for business continuity plans |
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Avaya claims industry first with new Aura architecture |
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Avaya unveils new range of unified communications technologies |
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Snapshot: Ofcom 's Telecommunications Market Data Update Q3 2008 |
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Downturn spurs market for videoconferencing |
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Sales of smartphones to reach 300 million by 2013 |
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Nortel freezes pay, cuts jobs and forms a new operating structure |
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Speed of UK business broadband gathers pace |
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Ofcom publishes proposals to introduce 116 helpline phone numbers |
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Vodafone moves to de-risk mobile email roll-out |
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Westcon's Las Vegas incentive packs a punch |
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Avaya introduces zero per cent finance promotion |
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IT bosses predict shrinking budgets |
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Microsoft delivers another strong quarter as Vista accelerates |
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Avaya turns iPhone into business tool |
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Companies slow to adopt ‘greener’ IT infrastructure |
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Mobile broadband set to take market by storm |
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Home-based contact center agents rapidly becoming mainstream |
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Financial Institutions push up IT budgets this year |
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Hot market for managed services as firms suffer IT head aches |
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Spend on speech-enabled mobile field force solutions to triple |
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Global market for contact centers exceeds forecasts |
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Q3 PBX line shipments dominated by IP convergence |
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European Commission slams spam laggards |
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LLU in the UK lags far behind European countries |
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Remote working policies lack universal appeal, states report |
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Mobile WiMAX to surpass fixed WiMAX sales by 2008 |
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Research confirms North/South divide in IT staff salaries |
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High cost of telecoms and email misuse |
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Global PSTN voice revenues set to tumble |
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Risk for telecommunications operators |
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Global market for VoIP set for new growth |
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Emerging mass market for Unified Comms |
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Demand for IP Contact Centres 'set to rise' |
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Avaya scores with World Cup network |
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South East set to dominate Euro growth |
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IP Multimedia Subsystem Market 2005-10 |
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UK harvests Convergence potential |
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Avaya and RIM extend IP to BlackBerry on WLAN |
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Extreme Networks' BlackDiamond 8810 Switch Successfully Validated With Avaya's Market Leading IP Telephony Solutions |
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ScanSoft, Inc. and Nuance Communications, Inc have signed a definitive agreement under which ScanSoft will... |
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Avaya SIP Telephony Solutions Receive "Well-Connected Award" from Network Computing Magazine |
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Mitel Introduces New Multimedia Contact Center Integration for Microsoft Office Live Communications Server 2005 |
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Mitel and Microsoft integrate solutions |
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Avaya announces the successful converged solution installations in 6 of the 2006 FIFA World Cup office venues. |
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Avaya launches new enhanced software release on it’s IP Office platform |
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Extreme Networks to showcase an Open Converged Network at CEBIT 2005 |
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Extreme Networks Black Diamond Outperforms key competitors in major tests. |
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Avaya announces at CEBIT it will deliver advanced mobility capabilities powered by its Internet protocol-based software to the Nokia-developed Series 60 Platform. |
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Avaya and Cisco Seen In Tight VoIP Race according to Merrill Lynch |
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Call Centres Planning To Take On More Staff |
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Strong growth forecast for voice applications |
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VoIP set to gain from Y2K fears |
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First London (020) 3 number blocks released from 1 June 2005 |
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Ofcom publishes voice report |
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Intel connects Centrino with all Wi-Fi standards |
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Key Vendors Take IP Testing Further |
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Siptel wins new contract to supply another IP Telephony solution. |
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Small and Medium Businesses’ Needs for Mobility |
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IP Office Named Best In Test |
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Ofcom unveils new comms framework |
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Financial Institutions push up IT budgets this year
This year has seen a significant increase in IT budget in the trading/brokerage, fund management, hedge funds and the investments and securities services sectors, as securities services firms look to better manage, hedge and mitigate their risk by investing heavily in risk management systems, whereas fund managers are increasing IT spend in their payment systems.
Amit Shah, financial services technology analyst with Datamonitor, who drew attention to this trend in a new report, commented: “The necessity to offer superior technology and connectivity options to customers is driving heavy investment for these segments as competition heats up in the space. Institutions have realised that technology investment is vital for long-term sustainability and maintaining competitive par, thus for technology vendors, opportunities will continue to present themselves in 2007.”
The Datamonitor report, Financial Markets Technology – trends for financial services institutions, forecasts strong uptake of electronic trading in the near future. “At present only a handful of firms are fully utilising the capabilities of electronic trading. However, with upcoming regulations which advocate the need for best execution, there will be strong uptake of electronic trading throughout 2007,” added Shah.
According to the study, two of the key drivers for increased investment in algorithmic trading stems from the need to keep up with competitors and the growing demand from customers. Hedge funds are also using the need for increased revenue and tracking liquidity (which is critical to their business models) as catalysts as well.
In addition, phishing and anti-money laundering initiatives have emerged as key focus areas to satisfy regulatory requirements. “Regulators have become less tolerant and expect firms operating within their respective jurisdictions to have appropriate and adequate risk measures and controls in place. As such, 38% of all respondents in the study cite security measures as of paramount importance. This likely to continue well into 2007.”
The study reveals that a large number of institutions would not consider outsourcing all of the IT infrastructure areas, however, some firms continue to outsource many elements of their IT infrastructure and this trend is set to continue in 2007. Shah says, “this is especially true within the hedge fund sector as many hedge funds do not have the resources or capabilities to maintain an IT department / function in-house. Furthermore, this opens up a lucrative market for technology vendors to offer ASP risk management solutions targeted at hedge funds.”
Key drivers to outsource back office services remain the same as in 2006, namely, the need for cost reduction as well as improving efficiency of current operations. However, many UK firms in particular have become increasingly cautious about outsourcing to India. Shah cites: “The key reasons for recent customer backlash in the UK centres around data security and confidentiality as well as communication problems between customers and call centre staff.”
02/04/07
