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BT CEO Sets Out Broadband Vision to PM |
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siptel donates surplus IT equipment to Guildford Sea Cadets and local schools |
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Siptel recognised for notable customer win at Avaya’s Channel Partner Awards in Berlin |
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Woking charity ‘Link Leisure’ gets support from local businesses |
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Avaya acquires Sipera |
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siptel supports local young jobseekers by becoming Work Experience hosts for Jobcentre Plus |
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Steve Rasmussen interviewed by Connect-World.com talking about the importance of fibre to the door |
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Steve Rasmussen interviewed by South East Business magazine talking about siptel’s work with the Royal Navy |
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Avaya urges SMEs to adopt flexible working |
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siptel implements state-of-the-art technology replacing legacy communications system for the Royal Navy |
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Avaya Helps Businesses Enhance Customer Service in a Multimedia World |
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siptel keeps lines of communication open at GuilFest 2011 |
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Avaya Positioned as a Contact Centre Leader |
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Avaya Evolves Business Collaboration for Mobile Workers |
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siptel wins the British Excellence in Sales and Marketing Awards 2011 |
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siptel is short-listed for their excellent customer service achievements in the Customer Experience Awards |
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Case study: Siptel deploys VoiP in forward-thinking education sector |
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Avaya Extends Enterprise Collaboration to Locations of All Sizes |
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Avaya Introduces Collaboration Solutions to Help Healthcare Providers Enhance Patient Care |
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Avaya Extends Network Virtualization to the Campus |
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YouGov Poll highlights travel nightmares during White-out |
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Village broadband plan gets slowed down |
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Avaya enhances Avaya Agile Communication Environment |
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siptel joins Surrey Chambers of Commerce |
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Sound quality and good communication tools ease path to mobile working |
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Avaya Launches Avaya Flare™ Experience |
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SIPTEL MAKES THE FINALS OF THE NATIONAL SALES AWARDS |
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Avaya launches next-generation customer service and collaboration applications |
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siptel takes positive steps to reduce carbon |
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siptel selected for new Avaya Service Expert status |
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siptel gains ISO 9001 certification, hot on the heels of “Investors in People” status |
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Siptel does their bit for the community and the environment |
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siptel is finalist in two categories at the European IT Excellence Awards 2010 |
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siptel awarded coveted “Investors in People” status |
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siptel wins five year support contract for prestigious London hospital |
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Siptel scoops win at Comms National Awards |
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Avaya unwraps Aura midsize solution for enterprises |
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Avaya launches IP Office Release 5 |
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European IT & office kit replacement plans still on track despite downturn |
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Avaya confirms agreements to purchase Nortel’s Enterprise Solutions Business |
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Plantronics launches VoIP headset system for contact centres |
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Swine Flu highlights need for business continuity plans |
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Avaya claims industry first with new Aura architecture |
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Avaya unveils new range of unified communications technologies |
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Snapshot: Ofcom 's Telecommunications Market Data Update Q3 2008 |
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Downturn spurs market for videoconferencing |
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Sales of smartphones to reach 300 million by 2013 |
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Nortel freezes pay, cuts jobs and forms a new operating structure |
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Speed of UK business broadband gathers pace |
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Ofcom publishes proposals to introduce 116 helpline phone numbers |
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Vodafone moves to de-risk mobile email roll-out |
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Westcon's Las Vegas incentive packs a punch |
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Avaya introduces zero per cent finance promotion |
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IT bosses predict shrinking budgets |
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Microsoft delivers another strong quarter as Vista accelerates |
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Avaya turns iPhone into business tool |
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Companies slow to adopt ‘greener’ IT infrastructure |
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Mobile broadband set to take market by storm |
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Home-based contact center agents rapidly becoming mainstream |
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Financial Institutions push up IT budgets this year |
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Hot market for managed services as firms suffer IT head aches |
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Spend on speech-enabled mobile field force solutions to triple |
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Global market for contact centers exceeds forecasts |
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Q3 PBX line shipments dominated by IP convergence |
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European Commission slams spam laggards |
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LLU in the UK lags far behind European countries |
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Remote working policies lack universal appeal, states report |
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Mobile WiMAX to surpass fixed WiMAX sales by 2008 |
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Research confirms North/South divide in IT staff salaries |
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High cost of telecoms and email misuse |
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Global PSTN voice revenues set to tumble |
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Risk for telecommunications operators |
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Global market for VoIP set for new growth |
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Emerging mass market for Unified Comms |
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Demand for IP Contact Centres 'set to rise' |
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Avaya scores with World Cup network |
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South East set to dominate Euro growth |
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IP Multimedia Subsystem Market 2005-10 |
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UK harvests Convergence potential |
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Avaya and RIM extend IP to BlackBerry on WLAN |
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Extreme Networks' BlackDiamond 8810 Switch Successfully Validated With Avaya's Market Leading IP Telephony Solutions |
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ScanSoft, Inc. and Nuance Communications, Inc have signed a definitive agreement under which ScanSoft will... |
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Avaya SIP Telephony Solutions Receive "Well-Connected Award" from Network Computing Magazine |
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Mitel Introduces New Multimedia Contact Center Integration for Microsoft Office Live Communications Server 2005 |
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Mitel and Microsoft integrate solutions |
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Avaya announces the successful converged solution installations in 6 of the 2006 FIFA World Cup office venues. |
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Avaya launches new enhanced software release on it’s IP Office platform |
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Extreme Networks to showcase an Open Converged Network at CEBIT 2005 |
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Extreme Networks Black Diamond Outperforms key competitors in major tests. |
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Avaya announces at CEBIT it will deliver advanced mobility capabilities powered by its Internet protocol-based software to the Nokia-developed Series 60 Platform. |
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Avaya and Cisco Seen In Tight VoIP Race according to Merrill Lynch |
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Call Centres Planning To Take On More Staff |
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Strong growth forecast for voice applications |
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VoIP set to gain from Y2K fears |
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First London (020) 3 number blocks released from 1 June 2005 |
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Ofcom publishes voice report |
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Intel connects Centrino with all Wi-Fi standards |
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Key Vendors Take IP Testing Further |
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Siptel wins new contract to supply another IP Telephony solution. |
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Small and Medium Businesses’ Needs for Mobility |
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IP Office Named Best In Test |
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Ofcom unveils new comms framework |
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Avaya launches next-generation customer service and collaboration applications
Avaya has unwrapped a suite of new and enhanced product developments and services based on Avaya Aura. The company also introduced its next generation of contact centre solutions to meet the real-time demands of a rapidly evolving customer service environment.
The new Avaya Aura tools and services make it possible to simultaneously accelerate decision-making and achieve meaningful financial impact, while moving enterprises towards a more people-centric approach to collaboration.
The next generation contact centre solutions - which include innovations in multimedia work assignment, workforce optimisation and outbound self-service-help - improve customer experiences. A central component of these contact centre introductions is Avaya Aura Contact Centre, which introduces a unique approach to enhancing customer satisfaction and agent productivity through Experience Management.
"In today's evolving business communications environment, companies demand the right technology approach to ensure superior experiences for employees and the customers they serve," said Kevin Kennedy, president and CEO of Avaya. "Avaya's latest series of innovations accomplishes this through faster, more efficient orchestration of people and information. Making smart business decisions quickly can be difficult, but connecting the right people to solve issues in real-time should be both simple and cost-effective."
New and enhanced capabilities in Avaya's suite of Contact Centre and Unified Communications (UC) applications drive improvement in the quality of customer service and employee collaboration for mid- to large-sized businesses while lowering the total cost of ownership.
In addition, Avaya Aura 6.0 now features increased security, scalability and flexibility, plus common management and expanded use of virtualisation across the entire platform. Avaya Aura can save large enterprises approximately 23 per cent in capital expenditures and another 33 per cent in operating expenditures, according to a recent survey conducted by Avaya.
The company also issues a new release of Avaya Communications Server 1000 (CS1000), which increases scalability, enhances SIP support and connectivity. The continued investment in Avaya CS1000 provides installed customers with a smooth migration path into Avaya Aura and supports many of the applications announced today.
Avaya Aura has already enabled more than 400 enterprises to improve business efficiency and increase responsiveness since its introduction last year. Anchored by the open standards, Session Initiation Protocol (SIP)-based, Avaya Aura Session Manager, Avaya Aura instantly reduces complexity and provides the foundation for rich, contextual applications.nterprise communications products and applications announced today are supported by Avaya Advisory Services, which provide consulting expertise for multi-vendor communications infrastructures and Avaya's broad ecosystem of developer and channel partners. New to the Avaya Advisory Services is a Self-Funded Roadmap to help companies transform cost savings from prior technology deployments into process improvements to fund future technology investments.
July, 2010
