|
|
BT CEO Sets Out Broadband Vision to PM |
|||
|
|||
|
siptel donates surplus IT equipment to Guildford Sea Cadets and local schools |
|||
|
|||
|
Siptel recognised for notable customer win at Avaya’s Channel Partner Awards in Berlin |
|||
|
|||
|
Woking charity ‘Link Leisure’ gets support from local businesses |
|||
|
|||
|
Avaya acquires Sipera |
|||
|
|||
|
siptel supports local young jobseekers by becoming Work Experience hosts for Jobcentre Plus |
|||
|
|||
|
Steve Rasmussen interviewed by Connect-World.com talking about the importance of fibre to the door |
|||
|
|||
|
Steve Rasmussen interviewed by South East Business magazine talking about siptel’s work with the Royal Navy |
|||
|
|||
|
Avaya urges SMEs to adopt flexible working |
|||
|
|||
|
siptel implements state-of-the-art technology replacing legacy communications system for the Royal Navy |
|||
|
|||
|
Avaya Helps Businesses Enhance Customer Service in a Multimedia World |
|||
|
|||
|
siptel keeps lines of communication open at GuilFest 2011 |
|||
|
|||
|
Avaya Positioned as a Contact Centre Leader |
|||
|
|||
|
Avaya Evolves Business Collaboration for Mobile Workers |
|||
|
|||
|
siptel wins the British Excellence in Sales and Marketing Awards 2011 |
|||
|
|||
|
siptel is short-listed for their excellent customer service achievements in the Customer Experience Awards |
|||
|
|||
|
Case study: Siptel deploys VoiP in forward-thinking education sector |
|||
|
|||
|
Avaya Extends Enterprise Collaboration to Locations of All Sizes |
|||
|
|||
|
Avaya Introduces Collaboration Solutions to Help Healthcare Providers Enhance Patient Care |
|||
|
|||
|
Avaya Extends Network Virtualization to the Campus |
|||
|
|||
|
YouGov Poll highlights travel nightmares during White-out |
|||
|
|||
|
Village broadband plan gets slowed down |
|||
|
|||
|
Avaya enhances Avaya Agile Communication Environment |
|||
|
|||
|
siptel joins Surrey Chambers of Commerce |
|||
|
|||
|
Sound quality and good communication tools ease path to mobile working |
|||
|
|||
|
Avaya Launches Avaya Flare™ Experience |
|||
|
|||
|
SIPTEL MAKES THE FINALS OF THE NATIONAL SALES AWARDS |
|||
|
|||
|
Avaya launches next-generation customer service and collaboration applications |
|||
|
|||
|
siptel takes positive steps to reduce carbon |
|||
|
|||
|
siptel selected for new Avaya Service Expert status |
|||
|
|||
|
siptel gains ISO 9001 certification, hot on the heels of “Investors in People” status |
|||
|
|||
|
Siptel does their bit for the community and the environment |
|||
|
|||
|
siptel is finalist in two categories at the European IT Excellence Awards 2010 |
|||
|
|||
|
siptel awarded coveted “Investors in People” status |
|||
|
|||
|
siptel wins five year support contract for prestigious London hospital |
|||
|
|||
|
Siptel scoops win at Comms National Awards |
|||
|
|||
|
Avaya unwraps Aura midsize solution for enterprises |
|||
|
|||
|
Avaya launches IP Office Release 5 |
|||
|
|||
|
European IT & office kit replacement plans still on track despite downturn |
|||
|
|||
|
Avaya confirms agreements to purchase Nortel’s Enterprise Solutions Business |
|||
|
|||
|
Plantronics launches VoIP headset system for contact centres |
|||
|
|||
|
Swine Flu highlights need for business continuity plans |
|||
|
|||
|
Avaya claims industry first with new Aura architecture |
|||
|
|||
|
Avaya unveils new range of unified communications technologies |
|||
|
|||
|
Snapshot: Ofcom 's Telecommunications Market Data Update Q3 2008 |
|||
|
|||
|
Downturn spurs market for videoconferencing |
|||
|
|||
|
Sales of smartphones to reach 300 million by 2013 |
|||
|
|||
|
Nortel freezes pay, cuts jobs and forms a new operating structure |
|||
|
|||
|
Speed of UK business broadband gathers pace |
|||
|
|||
|
Ofcom publishes proposals to introduce 116 helpline phone numbers |
|||
|
|||
|
Vodafone moves to de-risk mobile email roll-out |
|||
|
|||
|
Westcon's Las Vegas incentive packs a punch |
|||
|
|||
|
Avaya introduces zero per cent finance promotion |
|||
|
|||
|
IT bosses predict shrinking budgets |
|||
|
|||
|
Microsoft delivers another strong quarter as Vista accelerates |
|||
|
|||
|
Avaya turns iPhone into business tool |
|||
|
|||
|
Companies slow to adopt ‘greener’ IT infrastructure |
|||
|
|||
|
Mobile broadband set to take market by storm |
|||
|
|||
|
Home-based contact center agents rapidly becoming mainstream |
|||
|
|||
|
Financial Institutions push up IT budgets this year |
|||
|
|||
|
Hot market for managed services as firms suffer IT head aches |
|||
|
|||
|
Spend on speech-enabled mobile field force solutions to triple |
|||
|
|||
|
Global market for contact centers exceeds forecasts |
|||
|
|||
|
Q3 PBX line shipments dominated by IP convergence |
|||
|
|||
|
European Commission slams spam laggards |
|||
|
|||
|
LLU in the UK lags far behind European countries |
|||
|
|||
|
Remote working policies lack universal appeal, states report |
|||
|
|||
|
Mobile WiMAX to surpass fixed WiMAX sales by 2008 |
|||
|
|||
|
Research confirms North/South divide in IT staff salaries |
|||
|
|||
|
High cost of telecoms and email misuse |
|||
|
|||
|
Global PSTN voice revenues set to tumble |
|||
|
|||
|
Risk for telecommunications operators |
|||
|
|||
|
Global market for VoIP set for new growth |
|||
|
|||
|
Emerging mass market for Unified Comms |
|||
|
|||
|
Demand for IP Contact Centres 'set to rise' |
|||
|
|||
|
Avaya scores with World Cup network |
|||
|
|||
|
South East set to dominate Euro growth |
|||
|
|||
|
IP Multimedia Subsystem Market 2005-10 |
|||
|
|||
|
UK harvests Convergence potential |
|||
|
|||
|
Avaya and RIM extend IP to BlackBerry on WLAN |
|||
|
|||
|
Extreme Networks' BlackDiamond 8810 Switch Successfully Validated With Avaya's Market Leading IP Telephony Solutions |
|||
|
|||
|
ScanSoft, Inc. and Nuance Communications, Inc have signed a definitive agreement under which ScanSoft will... |
|||
|
|||
|
Avaya SIP Telephony Solutions Receive "Well-Connected Award" from Network Computing Magazine |
|||
|
|||
|
Mitel Introduces New Multimedia Contact Center Integration for Microsoft Office Live Communications Server 2005 |
|||
|
|||
|
Mitel and Microsoft integrate solutions |
|||
|
|||
|
Avaya announces the successful converged solution installations in 6 of the 2006 FIFA World Cup office venues. |
|||
|
|||
|
Avaya launches new enhanced software release on it’s IP Office platform |
|||
|
|||
|
Extreme Networks to showcase an Open Converged Network at CEBIT 2005 |
|||
|
|||
|
Extreme Networks Black Diamond Outperforms key competitors in major tests. |
|||
|
|||
|
Avaya announces at CEBIT it will deliver advanced mobility capabilities powered by its Internet protocol-based software to the Nokia-developed Series 60 Platform. |
|||
|
|||
|
Avaya and Cisco Seen In Tight VoIP Race according to Merrill Lynch |
|||
|
|||
|
Call Centres Planning To Take On More Staff |
|||
|
|||
|
Strong growth forecast for voice applications |
|||
|
|||
|
VoIP set to gain from Y2K fears |
|||
|
|||
|
First London (020) 3 number blocks released from 1 June 2005 |
|||
|
|||
|
Ofcom publishes voice report |
|||
|
|||
|
Intel connects Centrino with all Wi-Fi standards |
|||
|
|||
|
Key Vendors Take IP Testing Further |
|||
|
|||
|
Siptel wins new contract to supply another IP Telephony solution. |
|||
|
|||
|
Small and Medium Businesses’ Needs for Mobility |
|||
|
|||
|
IP Office Named Best In Test |
|||
|
|||
|
Ofcom unveils new comms framework |
|||
|
|||
SIPTEL MAKES THE FINALS OF THE NATIONAL SALES AWARDS
siptel is delighted to have been short-listed for the Finals of The National Sales Awards 2010, in the Technology Implementation Project of the Year category.
Now in its 14th year, and in conjunction with the Daily Telegraph, the prestigious National Sales Awards is the nation’s foremost awards programme for the sales industry. The National Sales
Awards has three key objectives:
-
to reward those demonstrating best practice and outstanding achievement in all aspects of sales
-
to raise the profile of professional selling and its importance to the overall profitability and the wider economy
-
to recognise the value of technology and its impact in sales and business performance
The Technology Implementation category was open to any company who has implemented a technical project to aid or assist in the sales process. The judges looked specifically at customer response, business planning, financial growth directly linked to the technology as well as a full project plan.
siptel chose to highlight an implementation for a successful leading international leisure travel group, whose main drivers for change were reducing operational costs and enhancing functionality. siptel proposed the implementation of the Avaya Communications Manager, integrated to an Avaya SIP server, whilst still using the existing Cisco handsets. siptel recognised that the travel group would be able to retain and enhance the call centre functionality across SIP, implementing Avaya’s Communications Manager integrated with a SIP server. Crucially for the budget-conscious leisure business, they could keep their existing Cisco handsets which would keep costs down whilst still enhancing functionality. The integrated technology that siptel identified for them also meant that the call centre agents and back office staff could be retained at the same location, eliminating potential relocation costs.
siptel designed their own application called “Siptel Directory”, an HTML based technology on a SIP phone. When combining different manufacturers, this is not usually possible. siptel have also integrated full Call Centre CMS reporting, wall boards, call logging, and connectivity to a Genesys suite of call centre products, providing call follow control and call centre statistics and monitoring. Finally, siptel installed Avaya MM Unified Messaging to their MS Exchange with One-X Speech Access providing Unified Communications.
siptel project managed the whole implementation, using Prince 2 methodologies. The whole project was deployed within twelve weeks and the cut over was completed over one week-end. The new system went live on a Monday morning and was working seamlessly.
By using SIP based technology, the travel group retained the initial investment in the Cisco handsets, whilst allowing them to be powered by the feature-rich Avaya technology, with five 9s reliability. siptel’s resourceful solution has helped dispel the agnostic view of the integration of manufacturer hardware: it doesn’t have to have a Cisco Call Manager application to power a Cisco phone.
The travel group is delighted with siptel’s integrated solution as it has saved them £500,000 in existing phones as well as ongoing annual support savings of £175,000. Business efficiencies are evident within the new call centre, with sales figures increasing by almost 200% overnight. siptel has also won a multi-year 24/7 maintenance contract across all main sites in the UK.
This technology implementation project has helped reinforce to siptel the importance of a holistic approach to implementing an IT solution, as well as following a structured sales and project management process.
All winners will be announced at the 2010 National Sales Awards taking place on Tuesday 2nd November at the Grosvenor House on Park Lane in London.
http://www.nationalsalesawards.com/finalists_2010.php
August, 2010
