|
 |
IP Telephony |
|
IP Telephony is central
to today’s accelerating convergence of systems that integrates all
multimedia applications (including video as well as voice and data) onto one
IP based network infrastructure.. |
|
|
 |
LAN/WAN Infrastructure |
|
Enterprises need to meet the challenges of
building a new generation of network architectures that
cost-effectively integrate voice, video, and data on a single
infrastructure.
|
|
|
 |
Contact Centres |
|
In today’s customer
driven economy, business success may rest on effective
communications and the evolution of a call centre into a customer
interaction |
|
|
 |
SIP (Session Initiation Protocol) |
|
The SIP is a signalling protocol used for
establishing sessions in an IP network. A session could be a
simple two-way telephone call or it could be a collaborative
multi-media conference session. |
|
|
 |
Self Service IVR |
|
Businesses who develop the right strategy
in implementing a relevant self serving applications within their
business environment can benefit hugely in terms of customer
satisfaction retention and loyalty. |
|
|
 |
Outbound Applications |
|
The requirements for sophisticated
applications and robust calling algorithms in an outbound contact
environment have accelerated enormously over the past few years.
|
|
|
 |
Recording |
|
Having the ability for the recording of
customer contacts from the first interaction through to call
resolution can often be a crucial factor to ensure that your
organisation and its resources are operating effectively. |
|
|
 |
Voice Messaging |
|
A major challenge for business is how to achieve and deliver upon the
promise of the new Customer Economy. By incorporating a strategy
for Unified Communications |
|
|
 |
Network/Security Services |
|
To complete our full solution portfolio, as
part of our consultancy, design and implementation services for
delivering broad IT, voice and data solutions. |
|
|
 |
IT,
CTI & CRM Solutions |
|
Many businesses are becoming increasingly
aware of the importance of managing customers as strategic assets
and have begun focusing on superior customer service. |
|
|
 |
Audio Visual |
|
Today’s fast moving
economy in parallel with the global pressures to reduce cost and increase
value as well as real concerns about security with travel has
accelerated the take up of conferencing solutions. |
|
|
 |
Call Logging |
|
We feel it crucial in today’s fast moving
de-regulated marketplace for network services and calls
provision to ensure that every business has the ability to
consult, digest and analyse it’s own business calling. |
|
