IP Telephony

IP Telephony is central to today’s accelerating convergence of systems that integrates all multimedia applications (including video as well as IT, voice and data) onto one IP based network infrastructure, utilising only a single set of management and administrative tools.

Converging communications enables businesses to deliver a range of value added services to employees and customers alike including unified messaging, the remote access to the Local Area and Wide Area Networks (LANs and WANs), online collaboration and seamless connectivity between the internet and the contact centre.

The experience, strategy and portfolio of best of breed solutions enables Siptel to help enterprises take advantage of the convergence solution to personalise their customer relationships, to lower total cost of ownership and to achieve guaranteed service levels. We can deliver to customers an entire solution, one that is focused on fulfilling critical requirements of IP in five key areas: functionality, reliability, quality, flexibility and service.

• Functionality - enables new applications, which can drive not only cost reductions, but also generate new revenues.

• Reliability – as reliable as any circuit switched telephony.

• Cost Savings - the day-to-day operational savings from using one, highly reliable IP network infrastructure versus two smaller (voice and data) networks, and secondly, IP is an extremely cost-effective way of transferring information.

• Flexibility - additional sites can be added to the network, while continuing to benefit from centralised management or businesses can continue to run existing solutions and simply add new hardware to provide more capabilities.

• Service – personalises customer relationships resulting in increased customer loyalty.