Self Service IVR

Businesses who develop an appropriate strategy in implementing a self-serving application within their business environment can benefit hugely in terms of customer satisfaction, retention and loyalty. By taking a consultative-led approach to understanding the business issues, requirements and goals, Siptel is able to build suitable platforms around leading Interactive Voice Response (IVR) systems.

By working closely with customers, Siptel can help identify areas within a business environment that could positively benefit from incorporating self service applications as part of an overall communications strategy. Sophisticated applications can be used to the maximum that provide callers with automated self service transactions from simple inquiries to complex cradle to grave call handling. No matter how the caller wants to interact with your business, be it voice, DTMF, fax or e-mail, an appropriate IVR application with its multimedia capabilities will be able to serve your customers 24 hours a day.

With the additional complement of sophisticated Speech Recognition features ranging from simple digit recognition to complex Natural Speech understanding, the benefits can be enormous. Applications can be further extended to web interfaces, allowing callers to access the same data they are used to get with web browsers on their PCs. The IVRs supplied by Siptel will enable access to existing web pages and deliver the information requested without a need to build an interface to the existing IT infrastructure.